About FernHouse
FernHouse is a New Zealand online store offering a curated selection of home, lifestyle, and wellness products. Based in Auckland, we spend time searching the globe for clever, quality products and bring them to Kiwi doorsteps at fair prices.
What We Offer
From smart home gadgets to baby essentials, pet accessories to home office upgrades, we handpick products that make everyday life a little more comfortable, organised, or enjoyable. We are not interested in filling a catalogue with anything and everything. Instead, we focus on products that are genuinely useful and worth your money.
Our Commitment to Quality
Every product listed on FernHouse is reviewed before we add it to our store. We look at product quality, customer feedback, and supplier reliability before making a product available. If we would not be happy buying it ourselves, we do not sell it.
We also stand behind what we sell. Your rights under the Consumer Guarantees Act 1993 are always protected when you shop with us. If something is not right with your order, we will sort it out.
New Zealand-Based Support
We are a small New Zealand business, and that means when you have a question or need help with your order, you are dealing with real people right here in Auckland. We aim to respond to all enquiries within 24 to 48 hours, and we take customer service seriously.
Our contact details: support@fernhouse.co.nz, or write to us at FernHouse NZ, Kumeu, Auckland.
Thank You for Shopping with Us
When you shop with FernHouse, you are supporting a small New Zealand business that is putting genuine effort into finding products worth buying. We appreciate your support, and we hope you love what you find in our store. If there is ever anything we can do better, we want to hear from you.